Shipping

*Does not include duties and Taxes.

FREE INTERNATIONAL SHIPPING ON ORDERS OVER $200AUD

All international orders are shipped via DHL EXPRESS with an estimated arrival time of 5-10 working days.

DHL Express estimated delivery timeframes commence once your order has been forwarded to the courier.

We do not currently ship orders to PO or APO boxes through international postage at this time.

All international orders are delivered through DHL Express, these parcels are signature on delivery. In the event where a parcel is not claimed or is refused by the receiver, DHL will attempt to re-deliver. If DHL and/or our team is unable to arrange a re-delivery by DHL's cut off time, the parcel will be destroyed and abandoned by authorities in the receiver's country. There will be no refunds for parcels that are not claimed or refused.

If the receiver gives the courier a signature release Mandasen is not held liable in the event the parcel goes missing or is stolen, regrettably, Mandasen will not be able to refund or resend the parcel in this instance. Should your parcel become lost in transit or you believe it is mis-delivered please contact customer care immediately.

Please note that there are legal import requirements into each country that DHL is required to abide by in order to deliver your parcel. This may include requests of personal information such as a Social Security Number or Client Code. Please contact your local customs office if you would like more information regarding import requirements.

Shipments which are rejected by the receiver due to not providing the requested and required information may result in the customer incurring a redirection fee. If the package is returned to Mandasen, the original shipping cost will be forfeited alongside any additional redirection fee.

Online orders are not processed over the weekends or on NSW/AUS public holidays.

WHAT YOU NEED TO KNOW

DUTIES & TAXES

All product prices indicated, and payments made on the Australian Online Store are in AUD currency. GST is included in the order total for all shipments within Australia.

Any custom fees, duties or taxes determined by your local customs authority may include sales tax applied by your country for purchases from Australia; and duties charged for processing by your country.

If a Delivery Duty Unpaid (DDU) destination is selected at checkout taxes and duties will be payable upon your order arriving in your country. We are unable to estimate the amount of taxes and duties your order will incur, as these charges are imposed directly by your local customs. Payment of these is necessary to release your order from customs office. For more information contact your local customs office.

Please note that return postage costs are not refundable. Mandasen do not refund prepaid tax and duties paid. Should you wish to return the item for a refund or exchange, contact your local customs office to obtain your tax refund.