Shipping

US SHIPPING 

WE OFFER FREE EXPRESS SHIPPING FOR ORDERS OVER $500 USD 

FLAT RATE $25 USD EXPRESS DHL SHIPPING 

WE WILL COVER ALL DUTIES FOR USA ORDERS

ALL OTHER COUNTRIES 

FLAT RATE $35 USD EXPRESS DHL SHIPPING 

All international orders are shipped via DHL EXPRESS with an estimated arrival time of 5-10 working days.

DHL Express estimated delivery timeframes commence once your order has been forwarded to the courier.

We do not currently ship orders to PO or APO boxes through international postage at this time.

International orders are shipped with DHL Express and do require a signature upon delivery. DHL usually operates between 9am - 6pm on business days. Please note that should you authorise DHL to leave your order, MANDASEN is not responsible for any theft, damage or losses of your parcel.

Online orders are not processed over the weekends or on NSW/AUS public holidays.

WHAT YOU NEED TO KNOW

DUTIES & TAXES

All product prices indicated, and payments made on the Australian Online Store are in AUD currency. GST is included in the order total for all shipments within Australia.

DUTIES COVERED FOR ALL USA ORDERS

Any custom fees, duties or taxes determined by your local customs authority may include sales tax applied by your country for purchases from Australia; and duties charged for processing by your country.

If a Delivery Duty Unpaid (DDU) destination is selected at checkout taxes and duties will be payable upon your order arriving in your country (EXCEPT USA ORDERS). We are unable to estimate the amount of taxes and duties your order will incur, as these charges are imposed directly by your local customs. Payment of these is necessary to release your order from customs office. For more information contact your local customs office.

Please note that return postage costs are not refundable. Mandasen do not refund prepaid tax and duties paid. Should you wish to return the item for a refund or exchange, contact your local customs office to obtain your tax refund.